Shipping policy

Order Processing

At ONIX, we strive to process and ship your order as quickly as possible.

Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

United States

Standard Shipping: 4 – 7 business days
Expedited Shipping: 2 – 3 business days (when available at checkout)

International Shipping

International delivery: 5–10 business days

Delivery times are estimates and may vary depending on the destination, customs processing, weather conditions, or carrier delays.

Free Shipping

We offer FREE Standard Shipping on all qualifying orders that the value exceeds 249 USD within the United States .

Shipping promotions may be modified or discontinued at any time.

Order Tracking

Once your order leaves our fulfillment center, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to become active after shipment.

International Shipping

ONIX proudly ships worldwide.

International customers are responsible for any customs duties, import taxes, or fees imposed by their local authorities. These charges are not included in the purchase price or shipping cost.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at hello@onixgems.com.

Once an order has been processed or shipped, we are unable to guarantee changes or cancellations. In such cases, customers may be eligible for a return or exchange in accordance with our Returns & Exchanges Policy.

Multiple Shipments

In certain cases, orders containing multiple items may be shipped separately to ensure faster delivery.

If this occurs, you will receive a tracking confirmation for each shipment.

Incorrect Address & Returned Packages

Customers are responsible for providing accurate shipping information at checkout.

If a package is returned due to an incorrect or incomplete address, ONIX may charge additional shipping fees to reship the order.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is under the carrier's responsibility.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact the carrier first and then reach out to our support team for assistance.